Sabio specialises in contact centre technology, transforming your customer interactions.

Your Industry B2C

Your Industry B2C

Matching consumers’ increasingly high service expectations

How Sabio helps leading B2C organisations take customer engagement forward

Today’s customer service organisations face unprecedented pressure to improve service delivery – not just from best practice competitors but also from a new generation of smart consumers who increasingly expect the same consistently high service levels from all the organisations they engage with.


Customers, quite rightly, want to be recognised when they get in touch, demand that their interactions are secure, insist that interactions are easy, and also prefer to engage using the channel that’s most appropriate for their current context. Providing multi-channel service has become increasingly important– particularly as channels such as chat, email, video and social media increase in popularity.

Sabio, the leading contact centre technology systems integrator, has
a track record of success in delivering winning solutions for B2C firms of all sizes - from comprehensive Unified Communications and Customer Interaction Management platforms to the latest multi-channel customer contact and social media engagement technologies.

Delivering solutions for leading customer service organisations such as Home Retail Group, with its Argos and Homebase brands, and Yorkshire Building Society, Sabio has shown how effective customer-facing technology deployments can help B2C businesses improve their contact centre flexibility and performance – delivering not only operational performance improvements but also leading directly to increased loyalty and reduced customer effort scores.

Case Study

Cover LebaraHow Sabio has worked with Lebara, one of Europe's leading telecoms operators for migrant communities, to support the company's best practice customer service operations with a powerful Avaya-based contact centre technology infrastructure. 

Case Study

Cover ArkArk required Sabio to create a solution to achieve a high quality of care while maintaining a market leading speed of response.

News

Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.

News

Home Retail Group has successfully gone live with an enterprise social media management platform to further strengthen its multi-channel offering for its Argos, Homebase and Habitat brands.

Case Study

Cover HRGHome Retail Group, one of the UK's largest retailers, has implemented a next generation technology platform for the Group's 'Contact Centre of the Future' programme.

Brochure

B WS B2C

Today's customer service organisations face unprecedented pressure to improve service delivery – not just from best practice competitors but also from their customers who increasingly expect the same consistently high service levels from all the organisations they engage with.