Recent Deloitte research, found that 22% of smartphone users had already stopped using their devices to make calls – a proportion that has doubled since 2012. At the same time, Deloitte found that the use of instant messaging had almost tripled from 27% in 2012 to 59% last year.

At Sabio we understand the key role that operational messaging technologies such as SMS outreach, webchat and social messaging play in impacting the customer experience.

However, no matter how impressive the different messaging technology approaches involved, these can only prove successful if they’re part of an intelligently crafted customer journey that’s consistent across a mix of channels.

Our track record as a leading Avaya Platinum Partner means we’re ideally placed to help integrate key proactive contact technologies such as Avaya Proactive Outreach Manager with your core telephony and contact centre systems infrastructure. Having also worked with Nuance, the leading natural language speech provider, since 2005, we’re also well placed to support messaging and chat applications with more innovative transformational solutions such as intelligent assistants and AI-enabled chatbot support.

 

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