Increasing your agent value through Workforce Management
Reducing costs and increasing utilisation for a rapid ROI
By introducing Workforce Management (WFM) into your business, you can ensure you have the right number of skilled people in the right place at the right time to pro-actively respond to the demands of your customers and effectively adapt to change.
An effective WFM system can deliver significant returns in both the contact centre and in the back office through a higher utilisation of resources, skill based scheduling and increasing agent productivity. Your people will benefit from a more structured, empowered environment, which in turn will positively impact your customers.
Sabio is committed to finding the best solution for your organisation – whether that’s investing in new technology for your business, like Scheduling software, upgrading existing systems or simply making your existing Workforce Management solution work harder for your business.
Working with Verint Impact 360 Workforce Management and Avaya Workforce Optimisation technologies, Sabio has the skills and experience to design, integrate and support a Workforce Management solution that will meet your organisation’s short, medium and long-term strategies.