Achieving continuous agent development through eLearning and Coaching
Deploying tailored training to help your agents deliver increased customer satisfaction
eLearning incorporates the creation and delivery of electronic training and content coaching to agent desktops. It’s an education approach that is naturally suited to the contact centre as it can be used to reinforce knowledge and deliver new training in small bite-sized chunks that are easy to retain and scheduled to fit around workload peaks and troughs.
eLearning is one essential part of a complete learning strategy that may also include classroom training and face-to-face coaching.
Sabio has the skills and experience to design, integrate and support an eLearning solution that will meet your organisation's training requirements. Sabio will help you to define and implement eLearning and coaching strategies using best of breed contact centre technology from Verint Impact 360.