Find out what your customers are really saying with Data and Speech Analytics
Turning contact channel data into intelligent, actionable information
Recording customer interactions can certainly help to improve customer service levels, but organisations looking to identify trends across interactions are looking to Speech and Data Analytics tools to mine their recording database. Speech Analytics can raise specific issues from individual emotional calls that need to be acted upon appropriately, to repetition of competitor activity that could threaten customer churn.
Sabio’s extensive knowledge and skills in Workforce Optimisation techniques and speech applications within the customer contact environment gives Sabio the edge when deploying a Speech Analytics solution such as Verint Impact 360 Speech Analytics in your contact centre.
Sabio works with you to define the call centre analytics requirements to meet your business needs to ensure that you see a fast return on your investment, and will continue to provide ongoing support of both the system and its application in your business.