Modular support to meet your specific Service requirements
Value add offerings help ensure best practice service delivery
It’s essential that your business has the right support and service infrastructure in place to protect your core contact technology solutions. However, while traditional tiered support delivery models might make support services easier to sell, the reality for customers is that their organisations don’t easily fit such a prescriptive model.
That’s why Sabio offers a range of service offerings that allow you to build a support package that precisely matches your business requirements. We’re serious about our Service commitments, and back our SLAs with a clear Service Credit programme.
We’re also continually refining our support offering with a structured portfolio of value-added support innovations designed to keep your deployments performing at the highest level.
In addition to the core Break fix/Recovery service that’s designed to get your systems up and running as quickly as possible, Sabio’s offering now incorporates a range of best practice services, including:
- Monitoring-as-a-Service – With our Monitoring-as-a-Service capability we’re now incorporating core product monitoring, restoration monitoring for major alerts, and a standard customer dashboard into our Services offering. Customers can of course opt for a more bespoke monitoring dashboard to meet their specific business requirements.
- Capacity Manager – with active capacity management you can be re-assured that all your systems are operating within the correct parameters.We’ll also make certain that all your contact centre deployments are correctly licenced and remain compliant, enabling your infrastructure to continue to perform optimally.
- Service Delivery Management – With integrated service management capabilities we can take advantage of ongoing monitoring reports to analyse performance trends for discussion at regular service reviews where we can analyse incident, capacity and availability management issues and action accordingly. Larger deployments will benefit from an ongoing review of software versions against latest releases.