Reducing risk and increasing accountability with Sabio Global Managed Services

Ensuring end-to-end performance of core customer contact technologies across your global network

As your customer service technologies become increasingly complex, it makes even more sense to work with a best practice contact centre specialist that can assume responsibility for the technical performance of your global customer service infrastructure.

Some businesses prefer a standard product support approach, taking responsibility for all of the day-to-day governance, management and housekeeping of their technology. However, this can prove extremely challenging on an extended global basis, with in-house skills varying across regions and locations.

With Sabio’s Global Managed Service we can take control of the administration and management of your contact centre and unified communications systems and applications. Where you have local skills in place we can fine tailor the service to match your own capability and resources.

Our Managed Services portfolio includes elements such as Tier 1 support, operational testing, system housekeeping, backup management and strategy, security management, system administration, proactive product patching, configuration management, capacity management, lifecycle management as well as proactive monitoring.

This in-depth Managed Services approach – backed by frameworks such as ITIL – help deliver a proactive services solution that is instrumental in preventing incidents from occurring.

Because Sabio is fully accredited and has all of the skills needed to support key contact centre technologies from vendors such as Avaya, Verint, Nuance and Semafone, we can provide a framework that brings all of your different technologies together. Our Managed Service customers now only have to work with a single specialist partner to address all their key contact centre and communications technology needs.

With our Managed Service offering in place we take away the headache of managing your global customer contact technology infrastructure, removing the burden of finding and recruiting the right people with the right skills to maintain your contact centre and unified communications technology. This leaves you free to focus on what you do best - driving your business forward and delivering superior customer service.