Providing pro-active customer support through SMS
Comprehensive hosted SMS messaging capability
With 90% of all text messages now read within three minutes of being received, SMS makes a highly effective channel for when you really need to reach out to your customers.
Context-aware SMS messaging can prove invaluable in delivering pro-active customer support at key touch points in their engagement – often saving them from having to contact organisations directly, and unlocking significant operational savings by deflecting demand away from your busy contact centres.
Sabio knows that SMS messaging works best as part of an integrated engagement strategy – especially as the majority of consumers now use three or more channels when they engage with organisations. Our comprehensive hosted SMS offering not only supports volume business messaging, but also provides the essential services that ensure that both inbound and outbound SMS channels can operate successfully as part of your integrated customer journey.
Outbound interactions where SMS messaging can add real value include:
- Customer confirmation messages
- Reservation reminders
- Dispatch alerts
- Delay alerts
- Critical calls to action
Similarly, inbound messaging can be used to:
- Gather customer feedback using SMS surveys
- Allow customers to change delivery times
- Communicate with staff if there have been changes in shifts
- Confirm patient appointments
- Resolve customer issues quickly and efficiently
In addition to supporting SMS deployments, we also offer bulk text and interactive services, shared and dedicated short codes, as well as voice broadcast and call backs.