Delivering world-class contact centre technologies via the cloud
Setting the standard for hosted contact centre solutions with Sabio OnDemand
While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of hosted solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.
That’s now changed with the introduction of Sabio OnDemand – Sabio’s powerful, fully-integrated hosted offering that provides organisations with access to the world’s most popular business unified communications and enterprise-class customer contact applications, including Customer Engagement Solutions from Avaya, and Workforce Optimisation software from Verint.
Successful hosted contact centre solutions require world class technology, proven operational expertise, accessible PAYG pricing, the agility to expand in terms of both scale and requirement, and the peace of mind that comes from a rich service package. Sabio OnDemand is the industry’s first hosted contact centre solution to deliver against all these criteria.
Unlike more generic public cloud offerings, Sabio OnDemand is built around a secure, reliable and dedicated private cloud platform, and designed to scale to 250 agents, growing to 400 by late 2015, and up to 2,000 users overall, including traditional back office and mobile users. Sabio OnDemand is hosted in a Sabio data centre and delivered using a standard Sabio-optimised implementation methodology that leverages of all the ‘best practice’ operational knowledge within Sabio.
With Sabio OnDemand we’re building on our experience, providing major hosted contact centre solutions to some of the world’s leading customer service organisations. By combining leading contact centre technology with the security of a private cloud environment and a comprehensive ‘services wrap’, Sabio is able to provide contact centre operators with the best of both Worlds.
Initially Sabio has made two cloud offerings available: Sabio OnDemand powered by Avaya and Sabio OnDemand powered by Verint. Over the coming months the company will extend its Sabio OnDemand offering with support for best-of-breed contact centre technologies including PCI Compliance with Semafone technology, and voice-enabled solutions backed by Nuance solutions.