Sabio specialises in contact centre technology, transforming your customer interactions.
Turning contact channel data into intelligent, actionable information
Nuance Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order verify callers' identities based on characteristics of their specific vocal patterns.
Striking the right balance between achieving PCI compliance and reducing customer payment frustrations
Encouraging a seamless transition between self-service and live agent interactions
Interactively guiding customers to find information for themselves
Virtual Agent technology provides customers with the chance to engage immediately in conversations, and secure rapid resolution for standard self-service enquiries. At the same time, it also gives contact centre operators a proven way to challenge demand by effectively reducing the volume of calls from those customers who struggle to find the information they are looking for online.
Sabio's Matt Dyer, Head of Multi-Channel Solutions in 2014, discusses the role multi-channel technologies has in enabling a positive digital customer experience.
Richard Atkinson from Barclaycard discusses how they use Conversocial to manage their social customer service at Sabio's Powering Digital Customer Engagement event.
Sabio recently implemented web chat and video chat into The BGL Group contact centre. This video reveals how The BGL Group, who are behind brands such as Beagle Street and Comparethemarket.com have developed a multi-channel contact centre.
Video highlights from Sabio's Transforming Customer Contact Conference, June 2015.
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