Sabio specialises in contact centre technology, transforming your customer interactions.

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Find out what your customers are really saying with Data and Speech Analytics

Turning contact channel data into intelligent, actionable information

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Nuance Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order verify callers' identities based on characteristics of their specific vocal patterns.

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Strengthening PCI compliance for Avaya customers

Striking the right balance between achieving PCI compliance and reducing customer payment frustrations

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A more coherent and integrated approach to webchat delivery

Encouraging a seamless transition between self-service and live agent interactions

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Reflecting your brand's persona with Virtual Agents

Interactively guiding customers to find information for themselves

Virtual Agent technology provides customers with the chance to engage immediately in conversations, and secure rapid resolution for standard self-service enquiries. At the same time, it also gives contact centre operators a proven way to challenge demand by effectively reducing the volume of calls from those customers who struggle to find the information they are looking for online.

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Sabio's Matt Dyer, Head of Multi-Channel Solutions in 2014, discusses the role multi-channel technologies has in enabling a positive digital customer experience.

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Reducing the Scope of PCI DSS compliance from the Contact Centre

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Reducing the Scope of PCI DSS compliance from the Contact Centre

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Richard Atkinson from Barclaycard discusses how they use Conversocial to manage their social customer service at Sabio's Powering Digital Customer Engagement event.

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Sabio recently implemented web chat and video chat into The BGL Group contact centre. This video reveals how The BGL Group, who are behind brands such as Beagle Street and Comparethemarket.com have developed a multi-channel contact centre.

Event

Video highlights from Sabio's Transforming Customer Contact Conference, June 2015.