Avaya Aura Experience Portal is an open standards-based platform for automating inbound and outbound voice and video customer care.

Offering industry-leading reliability and scalability, it comes with robust management and reporting features to help reduce costs and simplify operations.

This market leading IVR technology can answer incoming calls, ask questions and provide information using both synthesized and pre-recorded speech as well as take inputs via spoken word, touch tones, dial pulse, or TDD (Telecommunications Device for the Deaf).

Avaya Aura Experience Portal can be used in a stand-alone configuration, connected to a public switched telephone network either directly, or from behind an on-premises switch.

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